Shipping Policies

Receipt of Your products

All Hallsterwaterwheel items are insured against freight damage. You do not have to sign the Straight Bill of Lading until you are reasonably certain that your items have been delivered in acceptable condition. It is your sole responsibility to contact us immediately if you notice any considerable damage. It would be wise to inspect your order carefully when it arrives. You must sign the Straight Bill of Lading with a written note describing the damage that you observe. Refusal of the shipment is acceptable if it has been badly damaged during shipping or if the product is not what you ordered.

Shipping Methods (Motor\Air Freight)

Products small in size are easily enough to be shipped via DHL, UPS and FedEx. Shipping our larger units, however, is quite more involved and challenging and at Hallsterwaterwheeels, we skillfully choose from several options that range from highly specialized movers to common carrier delivery services. Therefore, because most of our custom, handcrafted waterwheels are one of a kind even unique, it is not unusual that they are shipped to all four corners of the globe. Transporting large objects is no task taken lightly, therefore we work overtime to find the best option that will maintain low shipping fees and create simplicity of delivery. The default shipping method that we will utilize will depend on two factors, the order and on the final delivery location. Please be well assured we do endeavor to contain low shipping costs. However, at times the incurred expenses of securing\protecting the product for safe delivery and transporting can inflate the fees for shipping.

When our products are delivered by truck\air freight, the carrier will be in touch with you promptly to arrange a time and date for final delivery. After such communications has been established yet no one is at available when delivery is attempted, you will most likely incur a re-delivery charge from the carrier. If your home is not accessible by delivery truck, we will transport your unit to the closest location of accessibility. It will be your sole responsibility to provide pick-up from there and transportation to your desired home\business location. In some cases, the carrier may add additional remote-delivery charges. If you are in need of additional knowledge pertaining to this subject, Let us encourage you to feel free to contact us with any questions (as soon as possible) via e-mail (info@betterbuiltwaterwheels.com) phone (404-784-2121) When products are delivered by common carrier motor freight, it will be your sole responsibility to remove your purchased items from the interior of the truck; therefore, it may be wise to make accommodations to assist the driver with unloading. Most drivers are understanding and flexible to your personal delivery needs, small gratuity is always welcome.** We cannot be responsible for any damage that may result from unloading.

Delivery Schedule

Most orders for our Handcrafted Antique Hallsterwaterwheels, are filled shortly after you place your order, occasionally may require 2 or 4 weeks. Our larger handcrafted Custom Antique Waterwheel units may take as long as 4 to 6 weeks before they are ready to ship. If, for some reason, we expect delivery delays, you will be notified. Sometimes, through unexpected circumstances beyond our control, we may not meet our projected delivery schedule. Please be well assured, we do our very best to fill your request\orders as expeditiously as possible, but we cannot guarantee an exact delivery date.

Overseas \ International Orders

To those of concern, be aware that the buyer will be responsible for any fees, taxes, duties that may apply to the import of our items.