Support Questions

1. Air pocket in pump tilt pump to side to release air.
2. Dirty filter / clogged line / pump needs upgrade for vertical height requirements.
3. GFI receptacle needs reset.
4. Timer turned off.
5. Water level to low - possible pump burned out. Replace pump, maintain water level to correct height.
6. Ice in supply lines - Turn pump off / till temperature is above 38 degrees.

1. Increase water flow / open shut off.
2. Over head spill box position not in correct location. Move forward to front of wheel.
3. Spill box located too high over wheel.

1. Wheel allowed to dry out / Lower bottom heavy top dry.
2. Wheel needs "weight" added to one side - interior or bucket - balance out.
3. Bearings need Lithium grease, replace.
4. Ice build up after sitting, idle, keep wheel running continually.
5. Broken bucket. Replace.

1. Tighten all hardware, grease bearings. Wheel will make diffrent sound with different seasonal changes, will not affect operation of wheel.

1. Slow waterwheel speed.
2. Allow wheel to touch water for it to act as a breaking system, help prevent throw-out of rear of wheel, increase water level (maintain).
3. Spill box located to high over wheel, lower spill box.
4. Pond cracks or rip in pond insert. Drain repair.

Mostly Asked Questions & Answers

• We suggest a simple pond pump rated operating capacity of 1100 gph for a 4 or 5ft wheel. To lift the water 5ft reduces the capacity to 1000 gph, ten feet, 900 gph. We have submersible pumps available at "Parts and Accessories"

• No. The only change you may experience is the sound variation in wheel operation. This is normal.

• No, Natural splitting in wood is common. However, if the wheel has been damage by other means, it could affect the smooth operation and balance of wheel.

• Every pond is different. You may need to add some water that has evaporated, leached out or been splashed out. If you have a stream, leaf jams could cause some overflow loss.

• Be sure you use a G. F. I. C on an 110V. 20amp outlet only!

• Simple, we live up to our name as the Betterbuilt Waterwheel Company; we take no short cuts and use premium materials in every wheel constructed. We value the truth as you do, "You truly get what you pay for!" If your searching for outstanding Natural Beauty coupled with Quality construction and Elegance for your own back yard water feature, water gardens, Koi ponds, streams or lakes this waterwheel addition is for you.

1. Dig (2) 8 Inch Wide X 12 Inch Deep Holes set @ 30 1\2 Inches apart inside to inside of 4X4 supports.
2. Level supports install cement around supports let dry.
3. Install spill box so bottom of spill box is 6 inches above wheel.
4. Install to inside of support. Push shaft through 1 inch opening.
5. Bearings mounted to top of 4 X 4 center supports with 3 inch lag bolts.
6. Center wheel on shaft, tighten allen set screws on rotors & bearings. Fill with grease.
7. Install pump in pond and connect pump supply line to 1\2 copper supply line. Adjust speed control for water flow.